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Panasonic Digital Business System - Operating Instructions

March 1997 Issue 24

Calling The System Operator

The system operator extension is connected to the first extension port on the system. It can be called from any

other extension by dialling 0.

[Operation]

1 Lift the handset

2 Dial 0

3 On answer talk

4 Hang up

Operator Call Queuing

(CPC-EX processor only )

Internal callers dialling the operator using 0 will always receive ringing tone and will queue if the operator is busy.

This facility is now standard and does not require any programming of the system. Internal calls from extensions,

private wire or DISA will queue. Dialling the operator by extension number instead of 0 will not invoke the queuing

function.

There is no limit to the number of such calls that can queue. Queuing internal calls will not be subject to Operator

Call Overflow and will not transfer if the overflow facility is configured.

The order in which the queued calls are answered will be determined by the Incoming Ringing Priority set for the

system. If external calls are given highest priority the internal calls will queue behind any incoming external calls; if

internal calls are highest priority they will be queued in front of incoming external calls. In both cases the internal

calls will be queued in the order they are received.

If a second operator is set up, the internal calls will queue for both and ring through to the first one to become free.

If Off Hook Signalling is set a call waiting tone will be sent.

In Night Mode, dial 0 will queue to the designated night ring telephone. If no night ring telephone is set it will return

busy tone. If the system mode changes between Day/Night or Night/Day whilst calls are queuing those calls will be

unaffected and continue to queue until answered at the current extension.

If 0 is stored under an FF key, the key will not operate as a BLF and cannot be used for operator pick up. Use an

FF key with the operator extension number stored for operator BLF and pick up functions.

Operator call queuing will not operate if:

The operator extension is disconnected

If the operator extension is in programming mode

If the operator extension is in name setting mode

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